Privacy Policy

Welcome to Cupcakes & Cookies. This Privacy Policy explains how Floury Cake Pastry (doing business as “Cupcakes & Cookies”) collects, uses, discloses, and protects personal information when you visit our website, place an order, sign up for newsletters, or otherwise interact with our bakery online. By using our site or services you agree to the practices described below.

What Information We Collect

• Contact details: name, email address, phone number, and delivery address when you place an order or request a quote.
• Order information: items ordered, payment method (we do not store full card details), order history, delivery instructions, and special requests for customized cakes and events.
• Account and communication data: account username, password (hashed), newsletter preferences, and correspondence with customer support.
• Device and usage data: IP address, browser type, pages visited, referring website, date and time of visits, and other analytics collected automatically.
• Cookies and tracking: small files stored on your device to improve site functionality and remember preferences.

How We Use Your Information

• To process and fulfill orders, arrange delivery or pickup, and communicate order status and confirmations.
• To provide customer support, respond to inquiries, and manage returns, cancellations, or refunds.
• To send marketing and promotional communications (with your consent where required) such as news about seasonal specials, discounts, and events.
• To improve and personalize our website, products, and services, and to perform internal analytics and reporting.
• To comply with legal obligations and protect our rights, property, or safety.

Cookies and Similar Technologies

We use cookies and similar technologies to enable essential site functions, remember preferences, and analyze site usage. You can control cookies through your browser settings and opt out of certain analytics cookies. Disabling cookies may affect your experience on the site, including the ability to place orders.

Data Sharing and Disclosure

• Service providers: We share necessary information with trusted third parties who perform services for us (payment processors, delivery partners, hosting and analytics providers) under confidentiality obligations.
• Legal requirements: We may disclose information to comply with laws, respond to lawful requests, or protect our rights, customers, and safety.
• Business transfers: If we reorganize, merge, or sell assets, personal information may be transferred as part of that transaction with notice to affected users.
• We do not sell your personal information to third parties for their marketing purposes.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, disclosure, alteration, or destruction. While we strive to protect your data, no security measure is completely secure; we cannot guarantee absolute security.

User Rights and Choices

• Access and correction: You may request access to or correction of personal information we hold about you.
• Opt-out: You may opt out of marketing emails at any time using the unsubscribe link in messages or by contacting us.
• Account deletion: If you have an account, you may request its deletion subject to legal or operational retention requirements.
• Please allow a reasonable period for us to respond to requests and verify your identity before processing sensitive requests.

Contact

If you have questions, requests, or concerns about this Privacy Policy or our data practices, please contact us at: modipriyanshi013@gmail.com. We will respond to inquiries promptly and in accordance with applicable law.

Effective date: This policy is effective as of the date posted on the website. We may update this policy from time to time; we will post changes on our site with an updated effective date.